Testimonials for Adirondack Basement Systems

My Service Technician Mike was very helpful, he explained a lot of things to me about my basement. Like how my Plumbing should be raised up. This was my 1st maintenance after having the system installed, and Mike explained everything he was going to do. I would definitely recommend Adirondack to my friends and family!

The crew were thorough and paid attention to detail. The final job was more extensive than initially presented. The office team was very helpful and was very knowledgeable. I was very happy with my results and glad I chose your company.

One of the best practices your company does is provide the same technician for each maintenance visit and also that he is the same person who put in the unit.  Michael is the best! He's very professional.  His knowledge of the units is tops!  And your office team is wonderful! They are always pleasant and work very hard to be accommodating to the customer's needs.  Since you've worked on my basement I've used it for storage and have referred you to others.

I just wanted to express how much we appreciate the service we have received. The workmanship is wonderful and the service has been great.  It's so nice to know that the investment we have made to our basement (now our master bedroom) is protected by such a reliable system!

Very satisfied with the performance of the staff in the office and the knowledge of the Design Specialist. The installation of the Sani-Dry helped the problem and we're very happy with the end results.

- How satisfied are you with the installation we completed for you?      I am very satisfied - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      They were very nice young men - What are your thoughts on your Design Specialist and the presentation?      Done very well - Was our office team efficient and knowledgeable?      Yes

- How satisfied are you with the installation we completed for you?      Very satisfied. - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      Friendly, professional & knowledgeable. A great bunch of guys- would recommend to anyone! - What are your thoughts on your Design Specialist and the presentation?      Good - Was our office team efficient and knowledgeable?      Yes - Any additonal comments?      Was very satisfied. Will know more if I ever get flooded again. Thank you!!

I wanted to highly recommend Leland Michaels' team who installed my mother's windows in Nov 2013!

- What did you think of our service technician?      He was very friendly and informative - Did our service technician explain the service to you?      Yes - Is there anything we could do differently for future service?      It's a little costly for the work involved in the maintenance but worth it if it keeps it working! - What are your thoughts on our office team?      Great! - What have you done in the basement after the initial installation?      Built a new master bedroom! - Would you recommend our company to others?      Absolutely, we already have and continue to do so - Any additional comments?      Overall great service!

"In general I was told what to expect.  Discussed with installation staff what I needed to know; what they needed to know-then let them have at it.  They were courteous, did a good job, cleaned up.  At the end we discussed any modifications to what they did; they accommodated.  Short term everything was great; need time to see if things work."

Overall satisfaction with our company 5 Very detail oriented and very organized Experience with call representative 5   Salesperson and sales presentation 5 Bill was professional and informative. His inspection was extremely thorough, and he willingly answered any and all questions. Our installation crew 5 Chris and his 2 associates were great. They worked efficiently and did a super job. The cleanup process 5 They cleaned up extremely well. I was very pleased, and I could almost say they weren't even there except for the evidence of my new sump pump! What made you choose our company (Why did you choose us over the competition?) N/A I had 1 previous estimate, but I always saw your ad in The Clipper and The Savings Source, and you had good reviews online, so I called for an estimate. I loved your professionalism and attention to detail.

"I would like to let someone know that in observing Zach and how he runs a project is a wonderful thing. He is consistently making comments about everyone being safe, and taking breaks if they need a breather.   Specifically, he told one of the guys to not worry about dropping a bucket of stones going down the stairs if he needed instead of falling down the stairs and hurting himself. I thought this was great instruction and agreed with him telling the worker that stone can always be shoveled or swept up.    As you know, everything they carry down and carry out is heavy and I am impressed by his concern for safety and employee health. You don't see this type of stuff everyday and wanted ADK Basement to be aware of it and my pleasure observing it."

- What did you think of our service technician?      Cordial, informative, and competent - Did our service technician explain the service technician to you?      Yes - Would you like for us to contact you next year to remind you that your service is due?      Yes - Is there anything we could do differently for future service?      No - What are your thoughts on our office team?      Joy is a joy! (sorry!) - What have you done in the basement after the initial installation?      Planning to finish in the near future - Would you recommend our company to others?      Yes- we've used your service 2x now and have been satisfied

Building our home was a stressful process- especially when we discovered leaky cracks in our basement!  Joy, Kevin, and Michael were all very patient and professional when working with myself and my builder. After lots of group effort, the crack was finally fixed and we could feel good about purchasing the  house! We chose this company because of the warranty offered and BBB rating.  We are COMPLETELY satisfied with our install as well as the with everyone involved!

I read a couple of referrals. It had me sold.  I am very happy that I chose to have this project done, due to the fact that the staff of Adirondack Basement Systems is very knowledgeable and helping. I am very pleased with the outcome of the installation. Thank you!