Testimonials for Quality 1st Basement Systems

Everything was explained very well and the installation went smoothly. He did a great job, he worked hard and cleaned up after himself. I want to give a shout out to him as well. Overall, my experience with your company was outstanding!

"I hired this company after interviewing two other companies who offered traditional corrugated pipe systems. My basement looked like a monolithic pour floor which caused one company to not quote and the other one to stress the importance of choosing a company that is experienced in handling my foundation. My sales consultant, he was extremely knowledgeable and set up my job with just the essentials I would need to waterproof my basement. He never attempted to up-sell either. The schedule was put together and everything flowed after that. The crew showed up on time and worked hard to get my job completed on time despite a change order in the work from a DryTrack to WaterGuard System when it was discovered that my floor was not a monolithic floor, and then changing out the sump liner which wasn't in the original order. The crew was extremely flexible to get me the best system I needed. Two thumbs up for this company, I would definitely work with them in the future."

We called the professionals at your company after we saw our wall starting to crack from moisture. After much research for a company we found their information and plenty of wonderful reviews (all true). We called to set up an appointment and the gentleman we spoke to was extremely polite and very accommodating. He came out the next day. He was extremely through and was at the house two hours performing an extremely detailed review of the damage. Hi write up was very precise and specific and the estimate we received was fair and right on the money. He was just a very friendly and sociable person and we knew right away that we wanted to hire them for the job. We called him next day and he promptly sent the contract over. The contract was very straightforward and fair and the required deposit was very reasonable. I liked that they didn't expect full payment until the job was done, inspected and approved by all parties. As soon as the contract was signed and the down payment was confirmed they got our appointment set up with the foreman for him and his team to come out immediately. The crew was extremely professional, friendly and punctual. They showed up on time, laid plastic down to prevent tracking dirt in (we have carpeting), covered the furniture in the effected area and kept their equipment in one place to avoid clutter. The job was supposed to be done in one day but once they got behind the wall they found additional damage and black mold. Even though this was not part of the original problem (understandable since you can't predict what you will find behind the wall), they offered to eliminate the mold and make the additional necessary repairs. The price for the additional work was also very reasonable. Even better was that they said they would get everything done without having to make another appointment for the new project at a later date if they didn't mind them coming back the next day (Saturday). They worked until dark and got the majority of the work completed. As promised they came back on time the next day and finished the additional work promptly. They did a good job cleaning up and made sure we were happy with the work. The wall looks great (I want to do the whole basement like that now) and the sub pump is working great. We have had no more moisture or water damage. Needless to say we are happy with the final product and appreciate their professionalism and concern with our needs. They went above and beyond (especially by coming out on a weekend to fix an unexpected problem) to get the work done in a timely fashion and with great results. They also have electronic equipment (i.e. iPad) to print out paperwork and take payments which makes it easy if you don't like writing checks. Overall we are very satisfied with the crews work, his help in getting everything set up and the whole company for helping us solve our problem. We have already recommended them to my parents and would recommend them to anyone who needs assistance with their basement.

I emphatically recommend them!

Couldn't have been happier with the tech. Knowledgeable about the equipment and very personable. Communication with you all has been excellent.

Last night Bryan came to our home to perform our Annual Maintenance. Please note he was courteous, knowledgeable, and a pleasure to work with.  Bryan is welcome in our home any time!

The team was responsive, pleasant, and professional! They also installed a system in our daughter's home last year and they were very pleased. We would rather work with a local company.

Kim, you are an asset to your company. You did help me out when I needed it. Thanks! Kathy

Kim was extremely knowledgeable, curtious and professional. She was a pleasure to speak with.

When contractors come into the basement now, they actually comment on the new sump pump and say, "Wow, who did this? 

The crew was on time and was courteous and helpful. The cleanup was satisfactory. Happy every year! Thanks!

Enclosed is our balance due. Thanks for giving us leeway during our power outage. You are quite a company to do business with! " Props" to Anthony, Freddy + his crew and Jillian. Thank you all for such a pleasant experience! The Crawfords

Based on Kim’s professionalism kindness and knowledge we will be pursuing DryGuys to help us with our needs

on time, clean and professional. Thrilled!

Jerry was super friendly and was willing to answer all the questions I had about the unit. He is a great asset to your team!