Testimonials for TerraFirma Foundation Systems

In rating your company, I am combining the work of a previous company and the work that you did. Your work was far superior to the previous company and your personnel were very professional. Your work has significantly changed our home (for the better) but obviously, it will take some time to rate the results. The representative on the other end of our first phone call was very professional and reliable, and all other office staff was a pleasure to talk to.  Pat was very professional, courteous, and knowledgeable. when making his appointments, he would call if he was going to be late and explain and give a new time - which was refreshing. Wes and crew were excellent. They worked hard, were friendly, professional, and tried to honor any requests that we had. Wes was also impressive from the perspective that you only had to mention something once and it would be completed. Wes and crew were excellent representatives for Terra Firma. The clean-up process could have been a little better but I realize that the nature of the installation can be destructive and dirty to the exterior of a home. The installation crew made a commendable effort to generally please us before leaving. We have had an on-going problem with the stability of this home for 20 years. About 8 years ago, we had another company attempt to stabilize the foundation - with no success. Being wiser after that job, I now realize that a primary difference between Terra Firma and most other companies is the work warranty of Terra Firma and the ability of Terra Firma to level a home and correct an existing problem as opposed to trying to stabilize a home (which is nothing more than stabilizing and leaving an existing problem). We were also impressed with the positive recommendations from previous Terra Firma customers (and we checked).

Kyle L. and his crew were very professional, we feel so blessed to have had Terra Firma do the work to secure our foundation.

I chose TerraFirma because of the product and how it was installed.

The people at TerraFirma were wonderful and kind. They talked to me with respect and explained things clearly. I had excellent service from the phone call to the appointment. Ryan presented all the information that I needed to make an educated decision. I believe that this design plan will solve my problems once and for all.

We were sliding down a slippery slope. The house wasn't built on the most solid of foundation, and we have started noticing more and more windows not opening, uneven doors and cracks in the wall around joints. We called in the experts, TerraFirma, to have a look. The helical pier system Casey designed was very impressive. We were essentially getting a new foundation without the expense of replacing the entire thing. I was amazed with the outcome! TerraFirma lifted my house to the point where the cracks closed up, doors swung freely and windows opened and closed with ease. We are more than happy with how things turned out and are more than happy to recommend your services. 

Our home looked like a play house. The floors were anything but level, and it was starting to sag anywhere you stepped. TerraFirma is a company out of Roseburg that drove down to Medford to inspect my house. I really appreciate them going the extra mile (literally) to meet with me. Ryan's plan was very simple; Remove the existing supports and shims that were clearly not working and install their product called Smart Jack. This was going to make it easy to make small adjustments as needed but, overall I felt like it was the best option for a long term solution. Ryan was sincere and personable and really took our opinions to mind with his project proposal. Great job to everyone at TerraFirma. You are truly the leaders in your industry.

This was not an easy decision. We had so many different companies come out to estimate our project, sometimes a couple of reps from the same company came out. We know that we had a big project on our hands so we wanted to make sure we were getting all of our information straight and getting the best solution out there. Josh Anderson emerged the winner with TerraFirma! He was thorough and informative every step of the way. Trust me, we had a lot of questions. I was overall very pleased with the pre-construction, during and post efforts to make sure the neighbors weren't being disturbed and that my lawn/yard was getting completely ripped apart. The whole TerraFirma crew did incredible work. 100% A+

I am pleased with the service. Call center gal was nice. Ryan was a professional and had a wide knowledge base about foundation repair. A comprehensive plan was built, and after discussing payment option, which they have a few, we were ready to move forward with the project. Ryan was available for follow ups and furthers questions throughout the project time frame. The project needed to be completed in a timely manner. TerraFirma respected my time frames and urgency. I felt respected and listened to. Everything someone would want being the customer. Thank you for your help and good luck to the future.

Our problem involved the support beams under the house. the floor was sagging in the middle and had formed a collection point. Looking under the floor, the supports were all squished and it look like someone had tried to fix it in the past. We just went a step farther and made sure to take care of the problem for good. Casey suggested Smart Jacks. basically, easily adjustable support posts. It worked! they raised the floors. It is flat and the floor doesn't sag when you walk on top. Casey had a quick and easy solution for us that we felt comfortable with. He was very knowledgeable and personable in his approach and we never felt pressured to make a decision, but glad we did. Thank you for restoring value back to our home.

The crew was very courteous and professional.Ryan Thomas was very professional and walked me through the process! Wes was very helpful in showing the process and didnt mind me watching...the crew was out standing!!

Pat was thorough, helpful, open and a real pleasure to do business with..He apparently takes pride in his work and pride in the Company..Thanks Pat and TeraFirma

Very pleased with the candid, honest responses of staff.

During the last several years my house had begun to settle at the southwest corner. This year for some reason the settling accelerated to the point I had to walk uphil on the west end of the living room. I called Terra Firma and Casey was johnny on the spot. He used a zip level to determine my living room had settled 2 5/8" at the south west corner, with various other measurements all down the south and west sides of the house. When the work crew arrived I was so impressed with Jeremy and Kyle and Justin. They arrived as scheduled at 7:30am and were actually working within 4 minutes of their arrival! Not my usual experience I can tell you. And they worked their fannies off all day. These guys were professional and focused on their job. I do not believe I have ever been more impressed than I have been by this company and it's employees. You won't go wrong using TerraFirma. And ask for Jeremy and Kyle - what a team!

We heard of TerraFirma on TV and saw the trucks and cars around town. We chose TerraFirma because of the representative (Ryan Thomas) and your reputation! Ryan was knowledgeable and professional. The installation crew arrived on time and was courteous.

On behalf of WOW! Kyle Long and crew did an awesome job! I couldn't get the .com/crew website to work for me. Hope this will do. Your whole operation deserves 10 gold stars from office staff to Casey Moore the man that estimated the job. There are few services/businesses, that run like this. Even though we had a situation that scared us it turned out to be a very nice experience. Thank you