Testimonials for TerraFirma Foundation Systems

Darren was very knowledgable and professional. He was able to answer my questions and propose a solution that we felt comfortable an confident in. everyone we spoke with in the office was efficient and courteous in handling my call and scheduling an appointment around my schedule. I appreciate the quality of work and professionalism.

Josh from TerraFirma inspected our sinking patio slab. He showed us where the voids were below the concrete and gave us an estimate on the spot on how much it would cost to fix. The workmanship was great and the price was fair. Everyone I came in contact with at the company was professional and very courteous. 

I appreciate the big company services with the small local company feel. The fact TerraFirma is willing to do smaller projects makes me feel like I was being taken care of rather than just being sold a job. Bryan came out to inspect my property and was thorough with his inspection, made sure that he examined my sinking slab from all angles and gave a great presentation on the most effective way to fix the problem. I believe that this is the best option for fixing my problem. Thank you TerraFirma.

Post completion TerraFirma asked me if there was anything I felt they could have done to make me feel more comfortable in proceeding with the work. My answer is Unfortunately, NO! I am very OCD so I am already worried about how the penny sized patched holes are going to stand out like a sore thumb on my driveway, However; I know that I will forget they are even there very soon :) My slabs are lifted and everything is back to a level plane. Thank you Ryan and TerraFirma. My rating is a 10. Ryan's presentation was very clear and detailed. He is a great representative for your company.

The call center handled my call with courtesy and was able to schedule an appointment around my schedule. I feel that the design was going to solve my sinking cement slab issue, and TerraFirma was able to provide the services and executed with expertise. I appreciated a proposal being given to me at the time of inspection so I could move through with the process quicker. Thank you for the help.

Everyone I came in contact with was very courteous and professional. The call center was polite and scheduled an appointment convenient to my schedule. Deryl came out to inspect the sinking slabs around my home. I appreciated the proposal and estimate at the time of inspection. Deryl's presentation and friendliness made my decision easy. Thank you TerraFirma.

We met your team at our neighbor’s house who was having work done on their driveway. We asked if they could look at our walkway. We were never scheduled; and they just added us to their day! We just wrote them a check and left! Before, we were considering repouring the whole walkway. The crew did a perfect job! They even left us a note on the door and they emailed pictures of the job. Great personal touch! Where could you get a better crew?!!

Drew and his crew did an excellent job installing the BrightWall system in my basement. He kept me informed, answered all my questions and finished the job on-time. I don't give high recommendations very often but considering how well the job was performed, TerraFirma, and Drew in particular, earned this rating. From the initial visit with the estimator, Deryl, to the finished product - great job!

We are currently doing our own independent research to make sure this is the best option for our house. I'm feel great about how Casey explained things to me, I just like to do a little of my own research on the side for piece of mind. Casey gave us more than enough information during his visit so we now have a great understanding of where the project rooted from and the next steps would be. Casey was extremely professional and clearly knowledgeable in the field. The long term guarantee is the most comforting thing for me and my family as we now know homes are constantly shifting and changing. Thank you TerraFirma for everything.

Kevin designed a great waterproofing system and we are very happy with the results. Typically when it would rain hard for 2 to 3 days at a time, water starts to seep through the bottom of our daylight basement walls. There are some cracks in the foundation and when it rains really hard, the water sometimes seeps up through those as well. I am confident in the products and the design to keep my basement dry all the time.

I had researched french drains due to a problem area in our driveway that was compromising our garages, garage doors, and cuasing an infestation of mosquitoes. My research led me to your companies website and information. I was thrilled that you offered free estimates, so I promptly phoned. Patrick arrived and I pointed out the puddle in the driveway and he quickly stated that your company no longer did french drains. I told him I was very disappointed for that was the main reason for the appointment. We proceeded to the basement, where I let him know my husband was going to install a sump pump and we spoke in length about your company's services and our prior dilemmas due to recent water damage. Patrick was gracious and so personable as well as so confident in your companies services that I started thinking that maybe we could hire your company to install a sump pump instead of a home spun job. Patrick sold your company so completely that I wrangled my husband into the notion that a professional team sounded like the direction we should go. Patrick also said maybe you could also do the french drain as a courtesy (paid of course) since you would be doing the sump pump anyway. Patrick left me with lots of brochures and high hopes as well as the promise to come back with another professional to look at our french drain situation etc. The day  of the install the friendly team arrived and went over the approach of the job at hand. The work was underway and I realized that the placement of the french drain seemed off. Everyone once again graciously talked with me and unfortunately the scratch in the concrete of 25ft had been laid and I was assured that the low spot had been addressed. I had a knot in my stomach and after interrupting the progress two or three times, I decided they were the professionals and they were solving our problem, so let them work. The reason for my lengthly letter is to let you kow how much I appreciate your efforts and company as a team. We had several issues come up in which fell on the shoulders of your company. I want to again let you know how professional and hard workinig I saw your company consistently be, even when approached on the spot and after a hard couple of days. I would recommend our company to anyone with great pride. Your ability to remain professional with out excuses and with a problem-solving attitude and quality of people and workmanship is I am sure what has made you successful. I hope my project would not stop you from creative solutions for another family in the future. My husband and I have been in the design/build business for our whole careers and feel confident in our observation of this situation as a success. Please accept my respectful appreciation of your company and specifically; Patrick, Levi, Chad, Kyle, Greg and the front desk for taking my call!

I requested your email so that I could pass along my praise for your employees Trayton and Jake last week. They exhibited professionalism, excellent communication skills, competence, and were a pleasure to work with. I have passed along your companies contact information to several of my neighbors. 

I wanted to let you know what a pleasure it was having Moe and his crew here. They worked continuously and never wasting time, it was impressive to watch. Moe is a great guy and happy to have met him. Please pass along how pleased we are and how much we appreciate you and TerraFirma.

This was a thorough inspection to help us determine whether we should purchase a home. The information was super helpful in making our decision. Thanks to Deryl! I would give them an overall rating of 9/10 for their courtesy and professionalism. 

Tim was on time and did everything he said he would do. He set great expectations. Tim was very professional and personable. Very knowledgeable and presented the information well. The pre-mail packet came in the mail the next day as Tim had mentioned. We called Tim back with more question after the appointment and he was more than happy to take time out of his day to make sure we had 100% satisfaction with TerraFirma.