Wesley Johnson from TerraFirma's Roseburg office was the foreman on our crew. He and his crew were amazing! Three continuous days of work to install our Bright Wall Finishing and basement waterproofing system. I have never encountered a more professional, hard working crew! They went out of their way to use windows as access in an effort to minimize disturbance to our home! They worked very hard and very fast. Their cleanup was amazing - definitely left our home much cleaner than it was when they arrived. Not a trace of garbage or dirt left at all. From the sales rep to the install, TerraFirma really went above and beyond - they are service that 'ya just don't see nowadays'! Thank you all - and good luck Wesley - your crew deserves the award!!!!!
Sarah H. of Roseburg, OR
Monday, April 22nd
Making our basement livable has been the best home decisions we have made since, well, buying the house. We have doubled the size of our home and love spending time in our day basement now that is starting to get warm out. Casey really helped us realize the potential our house was capable of. Doubling the square footage of our home greatly increased the value. When our kids grow up, we will not be cramped into one floor. Thank you Casey and TerraFirma. We will definitely recommend your services to anyone with foundation repair in mind.
Gary S. of Roseburg, OR
Tuesday, June 11th
It was time to take care of this project. The floors were starting to sag so much that I thought at any point I would fall right through. I contacted 3 different contractors. TerraFirma was the middle price of the three. The reason I went with TerraFirma was because for the price I was paying, I felt that it was actually going to fix my sagging floors and not just a temporary fix, and also Ryan was extremely helpful throughout the process and made me feel comfortable with the solution. I recommend TerraFirma and Ryan ten fold. He did offer a discount for signing on the day of inspection. Good thing they were my last inspection so I had an idea of the comparison. Thanks TerraFirma.
Barbara B. of Roseburg, OR
Monday, June 17th
We had a lot of questions for Casey. I felt bad for him like "why me?". Casey passed with flying colors. He was very knowledgeable, has obviously been in the industry for a while and really impressed me with how helpful he was. The bottom line was we knew what we wanted and were just looking for the right person for the job and within our budget. Casey provided the information, presentation estimate and ultimately won our business. Thank you Casey and keep up the good work.
Pioneer P. of Roseburg, OR
Monday, June 17th
I've always had issues with my basement. The walls are falling off the side of the house, it is musky and stinky, and I have never had a real use for it other than storage. I called TerraFirma looking for a solution. The woman at the call center answered my call with courtesy, and she was able to get me an appointment that worked with my schedule. The System Design Specialist arrived on time and didn't waste any of it. He knocked and went right to work in the basement. Together we went over an accomplish list to make sure I was getting everything I wanted and not just being sold things I didn't care much for. This was the most impressive thing to me is that Casey actually listened and made sure I was the happiest customer I could be. Now, my basement problems are over. I have finished that entire basement now and it is a livable space. Thank you for your help and expertise TerraFirma.
Ronda S. of Roseburg, OR
Friday, June 28th
The call center was excellent. They answered my call with courtesy and efficiency. The System Design Specialist arrived at the appointment on time and gave a call the day prior to confirm the appointment. We were presented with multiple options to waterproof our leaky basement. We decided that a drainage system around the perimeter of the basement and a sump pump was the best option and the most cost effective. We were very impressed with the attention to detail and dedication to excellence that everyone took throughout the job. Our overall experience was positive and we are glad to have chosen TerraFirma.
Marilyn D. of Roseburg, OR
Thursday, August 1st
Please know how helpful Patrick was as he discussed possible solutions for the water in our crawlspace. He represented TerraFirma in a very professional and honest manner. Our trust in Patrick was immediate which helped reassure us the crawlspace project would be completed as promised.
Mike S. of Roseburg, OR
Thursday, July 23rd
Patrick was wonderful. He was full of energy and very informative. At the moment we are saving to complete the project. Patrick was able to provide us with a solution that we felt would solve our home project the right way, the first time. When we proceed with the project, we are going to go through Patrick.
Debbie A. of Winston , OR
Monday, June 10th
Team did very good job and selected them based upon presentation, availability, and affordable price. Very pleased with work and appreciate the return visit to correct a minor problem.
Rick & Ellen L. of Grants Pass, OR
Thursday, April 3rd
I was very impressed with Ryan Thomas your systems specialist and also the very informative premailer you sent out. I will keep you guys in mind for all future work and tell everyone I know about you. Thanks Again.
Dave P. of Grants Pass, OR
Tuesday, June 20th
Professional, informed, low key presentation that was knowledgeable and honest.
Kristie &. of Grants Pass, OR
Tuesday, June 20th
Older home in the north west with a basement is a recipe for flooding. We hadn't had to bad season in a while but every so often the water shows up. After budgeting for a few years we decided to turn our basement into a living space with a guest room. Casey was very helpful throughout the whole process. The reason we chose to go with TerraFirma for our basement project was because they were persistent, they were easy to get a hold of and always available. Not to mention their professionalism and efficiency. I'm very pleased with the work you all did and the experience I had working with you. Thank you again and again.
George W. of Grants Pass, OR
Wednesday, July 31st
I would like to say THANK YOU to your company and crew! We had your Bright Wall basement system with Triple Safe sump pump installed on February 20, 2013. Our entire experience with your company was wonderful!
Patrick Dunn was our sales representative, he was very knowledgeable and a pleasure to work with. He was patient, provided so much more than I would expect in terms of follow up and service for us. Being the tenants of a rental property, he worked so well with our family as well as the homeowners for nearly two years to get this system installed for us! With all of our questions and having to work with multiple parties, he was always quick to help and happy to serve. He even made two multi hour trips here to meet our needs. Purely amazing service.
Wesley Johnson was the lead of our installation crew. We have never had such professional service from contractors working in our home. Another purely amazing aspect of your company. Three days of work to install the system and Mr. Johnson used our front door only three times. Each morning he knocked and kindly entered the basement (daylight basement with no downstairs doors), he and his crew climbed in and out of the windows to minimize the disturbance to our residence! They were more than welcome to travel in and out of the doors and also to use our facilities, but they went out of their way to keep to themselves. Minus the equipment noise, you’d never even know they were working! They worked hard and fast, I don’t think they took a break the whole time they were here. They did a wonderful job at covering the basement entrance with plastic to keep dust out of our home. And then their cleanup was incredible…the whole basement was so much cleaner upon their completion than it was when they arrived!
To top it off, Patrick Dunn stopped in at the end of our installation. Patrick and Wesley both walked through the system with us and answered all of our questions. We have had so much trouble in the past two years with flooding – I can’t count the number of contractors and service companies we have had here, but I can say that the entire TerraFirma crew was by far the best crew we have ever had here. And with the lifetime guarantee, I am really looking forward to have no more contractors!
From our family to yours… Thank you all so much. You have amazing staff members setting a top notch reputation for your company name.
Sarah & Mike H. of Toledo, OR
Friday, March 15th
We are so comfortable with our systems specialist and the plan the he put together for us. Ryan knew what he was talking about, that's for sure. After taking care of all the behind the scenes work, we got our project financed and approved. The production team was equally as efficient and helpful as Ryan was. They were quick and made sure to answer all my questions as things popped up I was curious about. There was nothing that the entire team could have done to make me feel more confident in the entire production.-Thanks everyone at TerraFirma-
Chuck M. of Coos Bay, OR
Tuesday, June 11th
I received great care from all your staff. The call center was able to find a relatively quick time for Casey Moore to come and examine my basement. He was very thorough with his presentation and gave a comprehensive look at the entire situation. We decided that a drainage system was the only thing that needed to be in place as I was not looking to transform my entire basement. The project was very non-invasive and the installation team was done and off the property in a matter of two days. We had a good overall experience working with TerraFirma. Everyone was a professional and knew exactly what they were doing. What I appreciated most was the communication between me and the project details. I was never out of the know and I felt in charge of the situation.