Testimonials for TerraFirma Foundation Systems

Your representative knew his product! The installation crew arrived on time and was courteous, they also did a satisfactory clean up job!

We chose your company because Deryl was professional and thorough.... and had excellent follow up. He had a top notch presentation and great communication. This is where some of your competitors fell to the wayside. Deryl did it right and addressed all of the steps and details. Great communication. Excellent support.

The reason I went with TerraFirma is because you were the most responsive, we had the best answers and he continually followed up. Before installation we had standing water everywhere. Basement, garage, backyard, you name it. The sump pump is working great. The best part about working with TerraFirma is that everyone was a pro. They did what they said they were going to do with the highest quality of work and with the least destruction possible. I have no criticisms at all. Of course there was a little negotiation with the price, but when is there not. They worked with me and not against me. Great job!

Water, water, water and more water. It was time I called. We did have a lot of water in the basement, but was also seeing it appear in the garage, side yard and around the back yard. What we had installed was a sump pump and a few drainage systems. We had a very successful appointment with Deryl. We found him to be creative with his design and very personable. This project is being done for a client and was a time sensitive project. We were especially impressed by the organization and coordination from call center, to estimate, to production. It's always nice when there are no surprises, and on top of that, our estimate was cheaper then we had initially spoken with Deryl about. I don't think anyone will complain about that.

I had a great experience working with TerraFirma. They were some of the hardest working individuals I have seen work in any trade. They were here early and stayed late as needed. What I was most impressed with was their complete knowledge of healthy basement systems and ways to achieve this goal. Chris gave me multiple options on how to achieve this goal with my budget in mind. Chris was very helpful and informative. I would recommend TerraFirma. They took pride with every detail of the job and made sure I was comfortable every step of the way. Great job TerraFirma team! You have made another home owner happy.

Our basement is actually pretty large. We have a lot of space potential, but as of right now all it has is laundry, bikes and other toys/garbage. It is a pretty well insulated area, it just looks really bad. What we had TerraFirma install were finishing products. They made sure that the humidity levels and drainage systems were up to code, put up walls and finished the flooring. We are very pleased with how the project turned out. Josh helped us design the basement plan. Josh had great ideas and worked WITH us to make sure we were happy with the plan. He was available to ask questions and just seemed like a cool guy. Thanks team!

The representative that initially came to the home was great! Super friendly and easy to work with. Thorough.

We had our sump pump fail and ended up with almost a foot of water in our crawl space. Worked with Terra Firma and crew to get it cleaned up and a new sump pump installed. Terra Firma and crew really took the time and effort to ensure we were happy with the work they did. Really evident they take pride in their work and value a good reputation. Thank you!

We liked the thoroughness of the process. I thought Tim did a very good job explaining what needed to be done and how that would be accomplished. We felt comfortable with making a decision based on Tim's presentation. It was very informative. Tim was very professional and made sure all of our questions were answered thoroughly.

Ryan Lahley did an excellent job. It was a very smooth and simple project and he took care of business quickly and efficiently. His design was thorough and I felt confident that it was going to keep my basement dry all the time at the best price. Ryan was very detailed in his work and I can't think of anything else he could have done to make me feel more comfortable. 10/10.

Jason was very professional and we really appreciated how complete the proposal was that he supplied us with within days of our inspection. He answered all our questions. 

Initially we were going to get a few different bids for our project. We talked with other companies on the phone, but only had TerraFirma come out. Their website and call center was the most personable and informative. So if someone was going to work on our house it was going to be TerraFirma. This was the only thorough, long lasting solution we found after doing our own personal research. The decision was easy.

Overall I am pleased with the service I received from TerraFirma's call center, sales team and installation crew. Chad was a professional and was very courteous and sincere. I have a home on an awkward plot of land and needed my foundation restabilized before I lost it down the hill. Chad and his team arrived bright and early for two days to finish the stabilization. There was a bit of mess during the project but they cleaned up very well and left the place looking like they had not been digging around my foundation. It might have looked better! I chose TerraFirma because of their great reputation and small company feel with big company capabilities. Thank you team and good luck in the future.

Chad and his assistants, Nick & John, on this job were GREAT- friendly, hardworking, and very clean.

Nina was a very cheerful and pleasant person to talk to when setting my appointment. She was able to find me an appointment in the same week I called that fit my schedule. Chris Kelly showed me a couple different options with solutions to my basement needs. We decided on one that I felt comfortable would be a long term solution that also fit the budget. We were very pleased with the plan and the result. Chris is an expert and deserves a raise. my drain system and basement insulation was quick. Everyone was punctual in the morning and before you know it they were gone. We had a few post project questions for Chris in which he was more than happy to take time and answer. TerraFirma earned my trust and my business.