Testimonials for Thrasher Foundation Repair

Sometimes it is hard to tell if you are working with a reputable company until something goes wrong. In this case you stood behind your work like a company should. I am more than pleased that this did not turn into a big problem. Not only would I use your company again in the future but I will recommend your company to all of my friends and family.  I am also giving your name to the neighborhood association so they can add you to their list of people to contact for concrete and basement waterproofing needs.  Thank you for doing the right thing.  Good to know there are companies out there like thrasher basement. 

We were led to work with Thrasher because of their general reputation, experience and the recommendations from neighbors. It is very refreshing to have a home improvement company perform work for the price quoted and promised. 

I was very impressed with the efficiency of Felipe's crew and how clean it was.  Very respectful!

Customer service is very important to me and it was exhibited  at all levels.  A solution to my problem was presented, and I was not sold something I did not need. I am happy we chose Thrasher.  The service was excellent and the price was fair.

Initial call was excellent-very nice people. Scheduled appointment and was called back very quickly with a sooner appointment time.  Kurtis (sales rep) was right on time, extremely professional and a pleasure to spend time with.  Your company really dedicates time to explain everything and allow for any questions.  While I have not, and will not, shop around I can't imagine anyone else being as thorough. I researched a lot of this information on your website and other resources, Kurtis validated all I had researched and answered any gap questions I had. I trust Kurtis personally as well as his representation of your company.  Everything is top-notch!

My sales rep, Cole, took care of the comfort part and wasn't pushy at all.  Loved him.  We also had a building inspector look at it and he said is was sound but having Cole look at it too made us feel more secure.

I had concern on structural damage. My rep, Tom K, was very courteous and honest.  He took the time to listen and fully inspect the foundation.  Tom did not oversell me, in fact there was no need for any repairs but he did show me a few things once we refinish the basement.

I am pleased to report that Mel and his crew have earned a 5 star WOW Service Award in my eyes. They exceeded all of our expectations while installing our basement waterproofing system. 

Everyone was so polite throughout our experience. 10 out of 10 is not a high enough score for everything they do! 

I selected Thrasher due to research, research research...on the internet with basement philosophies, with community/neighbors...we couldn't find anyone more intelligent and trustworthy.  Your people at the end of any phone call just ROCK!  You have a solid organization that is built to last.  Done a lot of research and have had a lot of competitors in our new home and you are the best on all levels...customer service, consulation in our home and price for what makes sense for a unique basement with unique needs.  Thank you for spelling out all our options and filling them without regard for your "bottom line" profit.  You're looking for long-term customer satisfaction and loyalty and you do it VERY WELL!  The sales rep and the foreman and crew were great.  YOUR PEOPLE ON THE PHONES ARE EVEN BETTER! That says a lot about-no, says EVERYTHING--about your company!

Mike Spencer, Thrasher's System Design Specialist, has been great, above and beyond great customer service!  Mike spent 2 hours here when he did the estimate and came back when I was a bit worried about a pipe showing.  He is now totally taking care of the problem and fixing it himself.  Some of the best customer service I have experienced.  The guys that did the install were great too, very fast workers!

I chose Thrasher because of our previous experience with them.  I have been very pleased with the product and service they offer.

We were pleased with how remarkably well the crew cleaned up, dispite how messy the job was. I really like the outside drainage system, and the foreman was very polite and respectful and willing to please.

The foreman’s skills and leadership were impeccable. We were very pleased with everything from start to finish, from the demo work to the clean-up. They were very good, and I would recommend Thrasher to anyone.

Excellent experience with your company.  Thanks for providing me information about the company and my sales rep ahead of time.  Cole (sales rep) was very professional.  He was not high pressure and had the experience and knowledge to assess my situation. He spent an adequate amount of time to explain to me the problem, solution and future problems if it is not fixed.