Testimonials for TC Hafford Basement Systems

When I called TC Hafford Basement Systems the office staff who greeted me over the phone was exceptional and courteous. The sales representative who arrived was precise and helpful. Then when the installation crew arrived, they were professional, accurate and knowledgeable. I am extremely satisfied with the work done on my home, the issue was completely resolved. I chose TC Hafford for their reputation and I was not disappointed.

I am very happy with Craig Allen's visit. He was very professional and very honest. I appreciate his phone call and that he accommodated my request for a 2:30 appointment time, arriving at 2:20 pm.

“Amazingly awesome. I would never have gone into what they cleaned up. I have had nothing but the greatest compliments from my electrician and plumber about how clean and bright it is to work in there now. They cleaned everything up. I cannot say enough about how satisfied I am with the outcome.”

I wanted to let you know how happy I am with the job done on my basement. The whole procedure was with almost no stress, and Sam explained everything to me until I'd understand, even when it meant me bugging him with text questions. He never got impatient! Everyone was friendly and professional, and always ready to answer any questions as they worked. I am very happy with how it turned out, and when we had the big rain storm last weekend, I went down cellar and not a drop was leaking! But I could hear water in the drainage pipes, so knew there would be no water on my floor! It made me smile!  You are a very good company to work with, and I would recommend you to anyone. I also appreciated the fact that everyone there is a good communicator, always getting right back to me if I called, and passing on the information if needed.  I hope you all have a safe and happy Memorial Day weekend, and thanks again for such a wonderful job.  I really do think Sam deserves a bonus, if you knew how often I bugged him with questions!!  Thanks very much

I wanted to let you know how happy I am with the job done on my basement. The whole procedure was with almost no stress, and Sam explained everything to me until I would fully understand; even when it meant me bugging him with text questions. He never got impatient! Everyone was friendly and professional, and always ready to answer any questions as they worked. I am very happy with how it turned out, and when we had the big rainstorm last weekend, I went down cellar and not a drop was leaking! But I could hear water in the drainage pipes, so I knew there would be no water on my floor! It made me smile!  You are a very good company to work with, and I would recommend you to anyone. I also appreciated the fact that everyone there is a good communicator, always getting right back to me if I called, and passing on the information if needed.

“We would like to especially thank Justin and Mike for their hard work and going the extra mile to make sure the job was done right. It’s a real relief that we can now check our furnace without sinking into inches of water or mud!”

I cannot tell you adequately how pleased I was (am) to deal with your company. Dealing with house maintenance is all new to me, very frightening, and definitely not my area of expertise. Everyone was a pleasure to deal with - from the always helpful, friendly, and kind office staff who initially answered my panicked phone call, to Mike the wonderful salesman, and even the crew who did the work fixing my foundation. Most companies do not realize how important it is to have excellent customer service skills in their employees. That is what people remember, and keeps them returning. All of you turned a frightening, disasterous situation for me into one that I realize could have been a lot worse. Thank you for being there when my need was great, and please keep up the excellent work! 

We heard that you were the company to go with from a number of people.  "TC Hafford was the best when it came to fixing wet basements." Very satisfied.

When I called TC Hafford Basement Systems, their office staff was great. When the sales representative gave us the estimate, I liked how he was not pushy. The installation crew was professional, knowledgeable & friendly. I was extremely satisfied with the work TC Hafford did for me! More people need to know about the Iron Ochre problem in New England. One in five homes have it and your company is the only one to deal with it properly.

The office staff at TC Hafford Basement Systems are always courteous and pleasant. The sales person who talked me through what needed to be done to my concrete floor was very down to earth. When the installation crew arrived, they were very professional and great to work with. I was completely satisfied with the job they did for me! TC Hafford went above and beyond to repair the corner of the floor before doing the Poly lifting. I’m very satisfied with the finished product.

Everything went great Travis and Jesus worked well together and Travis answered all of my questions! Everything was cleaned up... better then how it was when they arrived. I cant wait to see it in action come spring thaw! 

I was very impressed with your workers and their work ethic. They were constantly busy getting the job done and were very nice, and personable. Gold stars for all of them!

“The guys arrived Friday morning and after answering a few remaining questions we had, they wasted no time getting to work. Everyone on the crew was friendly and I was impressed with their efficiency. Hats off to them, they were great!”

"I just had work done at my home and I wanted to tell you the crew that were here were excellent. They were such great guys! They were clean, neat and very polite. They deserve a good pat on the back and you are lucky to have them as employees!"

“I just had Travis and his crew here and I wanted to tell you they were excellent. They were such great guys! They were clean, neat and very polite. They deserve a good pat on the back and you are lucky to have them as employees.”