Testimonials for The Basement Doctor of Central Kentucky

Very thorough, thoughtful in explaining all the details to accomplish during the service.

It was a joy doing busniess with The Basement Doctor of Kentucky and I will emphatically recommend you to others. Professional-all the way! Jacob Nickels and his crew definitely take pride in their work. I could tell they really love what they are doing. Everything looked perfect! Keep on doing what you are doing- going tat extra miles by choosing only the best products and the most professional employees!

Carefully clean all mortar from brick used to reset loose brick done during installation of drain pipe penetrating exterior wall. Carefully clean all liquid from mixing concrete from surface of brick patio to prevent staining of brick.

Our overall experience was a positive experience from our first phone call until the job was completed. Albert came in a timely manner and did not use the scare tactics that other businesses used. He assuaged our fears and explained everything in detail. He patiently took our phone calls when we had additional questions. We have never had a work crew come into our home and treat it with as much respect as they did. They were neat and courteous and left our home in good condition. They were very careful to not do anything that would jeopardize the integrity of the structure of our home. 

My wife and I recently had some major foundation/waterproofing work done to our house in Frankfort, KY with Mr. Daniel Flora as our Foreman. Throughout the week of 12 JUL 21, his crew installed multiple piers to repair our falling basement in addition to installing a sump pump with waterproofing around the perimeter of the house. I was very impressed with his crew's professionalism and attentiveness to our questions and respect for our property. Mr. Flora was always available to answer any questions I had and he and his crew always arrived promptly at 0800 every day ready to begin work. It was anticipated the work to take a week; even with some minor setbacks his crew still completed the work early on Friday. His crew also worked around my inexperience with carpentry as I had agreed to prepare the outer walls prior to their arrival (didn't quite get that part finished when I wanted). Their craftsmanship was impressive as well. When they were complete with the pier installation, Daniel's crew back-graded the disturbed area away from the house very well and it won't take us long at all to return our yard to its original conditions. As part of the waterproofing, Daniel's crew cemented the floors to cover the waterproofing system. Their cement work was very smooth and once it cures, I'll be able to return the walls back to their original condition. I can't brag on this crew and company enough. The price for the amount of work I needed was good and their service was excellent!! Most of my recommendations for business come through word-of-mouth and I will definitely be pointing anyone to Daniel and The Basement Doctor!!

Very polite and hard working. Everything was spotless when they left.

Brent was considerate, very professional, accommodated my requests. I felt confident he would do a good job, and he and his crew did. The sales person made me feel comfortable and confident the job would be done correctly. The work was done on the day as they planned, even with rain delays.

"Hi Joey - I just wanted to send you a quick note about the work just done for us this morning. Cody was our service guy and he did an outstanding job installing the flexi-span in our basement. The repair work looks great and the clean-up after the work was excellentCody was very personable and a great representative for your company, so please pass this on to others in your organization.   Thanks and Merry Christmas.   David F.

Everyone was a pleasure to work with!  Especially Ed Pikar and Harry Birkley! 

Daniel and the entire crew were not only super friendly but completely professional. They were on time, did their work both efficiently and effectively and when the project was completed, it looked great. I can't say enough about this crew, they really did a great job.

My service tech Michael K. was outstanding; he was on time, professional, knowledgeable, and very accommodating. He could not have done better. I really appreciate this team, they get the job done and are very helpful.

I am very satisfied overall with The Basement Doctor.  Dennis was great to work with.  He was knowledgeable and helpful when I had questions.   Great crew!  Andrew was especially helpful at keeping me informed during the entire job.  They did a good job keeping the mess to a minimum.   I chose The Basement Doctor from online research I did previous to calling their office.  I was looking for a local, reputable company with references that would offer a good warranty and reliable service during and after the repair.  Overall I was pleased with the work they performed, as my foundation repair was quite the challenge.  This is always expensive work, especially when excavation is required, however I feel it was money well spent, and at a reasonable cost.  I will recommend The Basement Doctor and their staff!

I was highly satisfied with the work you did for me!  Thanks!  

Very organized, neat and professional job!

The office staff was very pleasant and very efficient.  We had seen the commercials on TV.  We were very pleased with technician, Terry Steele. When he came for the pre checkup, he kept us informed about when his arrival would be since he was working late.  Also, he was so well mannered and answered our questions.