My sister knows James Norlem in Omaha, Ne who works for Woods (may be a different name in Omaha) and we talked to him then he made arrangements for us to talk with Jacob. When he came and talked with us, we had so many questions/concerns that he was here A LOT longer than he/we expected but it was great to have everything explained so well. We are VERY pleased with the work and those who did the work. We would definitely recommed Woods Basement Systems to anyone who has the need.