Job review from Tom in Pesotum, IL 61863 on 07/23/21

Jon was very thorough and very informative. He was the second of two representatives from different companies. At first, I was not thrilled that Jon was measuring and surveying more than the two areas I wanted him to look at, but I changed my attitude after listening to the resluts of that survey.

The one complaint I have is that Roger and Josh had to have me talk to their boss before they could get on their way. Okay, so I'm standing right in front of these guys and I'm supposed to tell their boss ... what? What if the case was that I was not completely satisified with some aspect of their behavior or whatever. I was not, but what if I were? My intention would be to correct that issue for the next person the next job site. I might just have well tell them to their face, which is something I would want you to do, discretely. The whole idea of having their boss on the line, like they were not professional enough or big boys was something I wanted to tell Merlin or Marvin or whomever it was on the other end of the line. But more than anything I wanted to let Roger and Josh leave. It was late. They worked hard. I was embarrassed for them that they had to suffer this humility. That's how I would have felt had I been them.