Job review from Rhonda And Harry in South Charleston, WV 25309 on 04/10/24
Our Overall Service
sump pump was repaired and is back in working order.
Call Representative
Rep was professional and very empathic. A tech was dispatched within two hours.
Our Service Person
Very professional. Alec took the time to respectfully listen to our concerns.
Our Service Person's Diagnosis
Alec assessed the situation quickly and determined we needed a new battery, however our system is ten years and needed additional upgrading. He completed the job in an hour. He tested the pump and it appeared to be working.
Our Service Work
We had a hiccup with the replacement parts
Shortly after Alec left, the alarm on the system came on. It was ear-piercing. We pressed the pump test button to turn it off. It sounded every 30-40 minutes after the first alarm. We called to have someone check the system asap. It was a long night. Elliott came out twice the next day and did resolve the problem after consulting with Alec. The new parts were not working well with the older system. We were so relieved once it was fixed and very pleased with the way these techs worked together to get to the bottom of the issue..
The Cleanup Process
They picked up all the debris and packaging material. We were happy with the results.