Job review from Lisa in Burlington, VT 05408 on 05/24/14
I can't believe you have only one service technician. (and one training at least) Don't let him burn out!! That's alot of clients over a huge area, isn't it??
A telephone troubleshooter for weekends would be nice just to put customers at ease. But don't make your only service tech do that, too!
n/a.....I couldnt choose n/a...didnt apply to me
n/a......didnt apply to me
n/a.....didnt apply to me
What made you choose our company:
I was a TriState customer only because I couldn't find any other info except that company when I needed to do something 6 yrs ago. When TriState disappeared ...which I was unaware of until I had a problem last year, I called the nat'l phone number under the warranty info in a panic and they said your company was taking over those warranties. I am very happy with the friendly, helpful office staff and the knowledgeable and skilled service technician with such a happy, out-going attitude who took the time to explain things to me...and I feel like my basement is in more capable hands. Also, your work orders are much better than TriState...more complete/detailed/etc. I feel at ease....except when something happens on a weekend and I don'tknow what to do! But I'm learning it'll be ok.......:)