Job review from Victor in Goodlettsville, TN 37072 on 12/05/15
Extremely satisfied!
Rachael did a great job of keeping us apprised of all pertinent dates a times.
Rachael was very thorough and timely whenever I called the office with a question, and kept us posted regarding the installation dates and arrival times.
I was quite impressed with Jason Thomas' presentation and his thorough survey of my crawl space. He took pictures as he went and explained how the encapsulation process would address each of the problems areas he detected.
Matt and his crew were great! He started by explaining the job and how they would execute the entire process. Throughout the job, he and the crew were friendly and very courteous and willingly responded to any question we had. They kept the work site organized and picked up everything as they progressed through the process. They were extremely careful to foam/seal all wall penetrations and thoroughly wrapped and caulked the piers before laying out the Cleanspace liner. I inspected the tape job thoroughly and found that everything had been sealed perfectly. I immediately saw a tremendous improvement in humidity levels within the crawl space. Where once the moisture content in the air had been consistently in the 80 and even 90 percent range, it dropped immediately to under 50%....without benefit of any dehumidifier. I also saw the air temperature rise within the crawl space following the installation of the Silver-Glo insulation. The temperature in the crawl space is now consistently within 7 degrees of that in my home so my hardwood floors are much warmer than before. This was a great experience for us and we are extremely happy with the outcome. Matt and the crew were exceptional and provided what can only be defined as a superb customer experience. Good job guys!
They kept everything neat and picked up as they went. Never any on-site mess to contend with.
What made you choose our company:
The sales presentation was excellent and they honored their verbal commitment to match competitors bids. I also liked the fact that the NES website mentioned Frontier as a reliable provider.
Company's Response:
Victor,
I want to thank you for leaving such a great review. We will be using this on our website. As you know, people look at reviews and base them on who they choose to do business with. With your permission, I'd like to come and do a video testimonial with you. It wouldn't take but 20 min of your time. If you're available, please feel free to give me a call at the office. I can work around your schedule.
Thank you and have a very Merry Christmas!
Dustin Gebers
931-358-0079 - Office