Job review from Beverly in Loveland, OH 45140 on 10/19/15
I was so impressed with Mike Dietz and his staff. I asked Mike for his manager's name so I could call and personally commend the team for a job well done. He advised I should complete this online survey. I would appreciate it if this can be forwarded to both Mike's manager and the owner. They were magnificent!
Our Overall Service
Call Representative
Our Office Staff
Sales Process
Roger was prompt to show up when I called to inquire about the process. He was knowledgeable. However, when the work crew arrived there was a question concerning one of the areas. I called Roger and he was going to stop by to take a look at it. He never showed and did not follow up with any phone call. Mike Dietz was able to address the issue with his manager and returned the next day with a solution. It kind of felt like Roger had moved on from this sale and was not concerned about whether the job was done appropriately.
Our Installation Crew
I have never been as impressed with a work crew as I was with Mike Dietz and his team. Each and everyone of them was extremely courteous, respectful, and hard working. I truly cannot say enough about how wonderful Mike and his crew were. I truly felt like they were treating my home as if it were their own.
The Cleanup Process
Again, Mike Dietz and his crew were outstanding throughout the cleanup process. The last day of work went much longer than they anticipated. I did not ever feel that they were trying to hurry up to get out of here. They were magnificent.I will tell everyone I refer to The Basement Doctor to request Mike Dietz and his crew.