Job review from in Mt Airy, NC 27030 on 05/12/23

Overall Rating:

4.2  out of 5
Our Overall Service
At first there were issues that the company professionally addressed, in the end, I would give a five of my overall satisfaction, but due to the previous hiccups of 4.5 is the most honest rating.
Call Representative
Sales Process
Our Installation Crew
The Cleanup Process

What type of work did you have done:

Basement Waterproofing

What made you choose our company:

I chose Carolina Basement due to the reviews that I saw online, and the salesman who sold me the job. Unfortunately, had the salesman been present the day of the job a lot of my issues would not have occurred. I also think the salesman attempted to make a commitment to something that did not happen, which caused a spiraling affect throughout this project. In the end, Carolina came through and stood by the commitment made by the sales person and that is very satisfying. They did their best to Standby. The commitment made to me when the job is sold, I have no complaints about how the job ended.
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