Job review from Rich in Cobleskill, NY 12043 on 02/21/15
Thank you. Great experience and a fantastic job.
Our Overall Service
Every aspect of our project was totally and completely professional, timely and easy. From Initial contact by the service group, which included follow up. Then the process of a portfolio and picture of the sales representative that would be arriving to asses the project, that was a pleasant encounter in professionalism. The assessment itself was very positive, no hard sale, it was very professional we discussed the issue he assessed the situation and provided the corrective action. No other sales pitch trying to expand the project past the required scope to fix the leak.
Call Representative
Situation occurred on Christmas Morning, the call center responded less than 24 hours later
Our Office Staff
Courteous, Kind, informative and very professional.
Sales Process
Completely professional, very reassuring on the ability to fix the problem, explained in detail the process, the time it would take and was reassuring to hear it a problem that would be easily remedied.
Our Installation Crew
Very timely arrived when stated. Very professional, concerned about the home and explained he would create some dust and wanted to assure us that the project was going to be completed in the time indicated. Very respectful and was very personable while on the job.
The Cleanup Process
Pretty seamless, cleaned up all of the debris and spent time to make sure things were cleaned asking on a few occasions if there was anything else he had missed in the clean up process. Very professional.