Job review from Steven in Easton, MD 21601 on 07/12/22
In general, a really outstanding experience, but some communication problems. After Rod made his initial visit to our camp in Vassalboro it took him quite some time to get us a quote. There was an item missing from the quote, and after I emailed to request a revision and he promised to supply one our job appeared to have gotten lost, and it required a second prompt, six weeks later, to get the rev. There were similar delays from a number of people, at a number of points along the process, including, surprisingly, a six week delay between my giving Adam our final check and it being deposited for payment. Your office people, notably Emily, were responsive when I called, but… you’ve got a communication problem.
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The crew, for first, site survey, visit to the job button-up was outstanding. Through, responsive, timely, friendly, neat. I couldn’t have asked for better!
What made you choose our company:
Truth be told, we found it difficult to get vendors willing to even look at the job, but of the few who would, only TC Hafford offered a way to straighten and repair the damaged foundation wall rather than jacking the house, demolishing the existing wall, and pouring its replacement. Your approach is what I’d hoped possible when I first saw the wall’s damage; no one else seemed to have a similar way to do the job.