Job review from M. in Frankfort, KY 40601 on 02/04/24
Our Overall Service
Our house is located on a hill and the crawl space was always wet after rain. The house has been standing for over one-hundred years and I would like it to be for another hundred so I was concerned about the moisture on the support system of the home. I called The Basement Doctor of Kentucky, in early December, after doing some online research and liked they have been in business since 1987, their online presentation was informative, and positive reviews. I highly recommend the Basement Doctor of Kentucky.
Call Representative
A packet of information was mailed to me and the company kept in touch via e-mail, text, and telephone as far as appointment times. They were always polite in all forms of communication.
Sales Process
Cameron came over the day after I initially called, listened to my concerns, inspected the crawl space, and addressed any questions I had while watching him do so. After putting together a plan, they were able to come out the end of January to do the job. Our salesman, Cameron, was fantastic. He provided his contact info and responded to every question and concern I had. He was available during installation and after.
Our Installation Crew
The crew, John; Amir; and Elon arrived when they were supposed to. They were considerate, worked hard, and cleaned up daily after themselves. All the work was completed in three days as I was told it would be. They also answered any questions I had while they were here or referred me to Cameron for questions out of their scope.
The Cleanup Process
Everything was left tidy during the 3-day installation process at the end of the day and all was cleaned up and removed by the crew once the job was completed.